DoubleTree by Hilton Stratford-upon-Avon, United Kingdom

Very clean hotel with lovely fresh pleasant smells on arrival. Rooms have a lovely decor, very clean and bathroom facilities are good. Breakfast buffet is very good too with a good selection offered. Drinks are a little expensive at the bar but it’s a Hilton hotel so it’s expected. Plenty of car parking space available at a cost. The hotel grounds are very pleasant and peaceful, with lovely bird song. The town centre is several minutes away from the hotel by foot and a pleasant walk. If you don’t want to go right into town for dinner then there are restaurants a stone throw away depending on what you like to eat.

2 night break, good choice of cereals, bread, pastries (don't eat cooked breakfast, no honey, jam only strawberry flavour, no hazelnuts morning two), staff friendly and helpful, clean tables, coffee machine decaf - 7 choices (excellent), only like decaf black Americano, not seen such a machine elsewhere. Ideal location to walk to the river and around about, plus all the lovely restaurants (Hilton restaurant not open on Saturday night). I had a walking stick as full hip replacement due on 16 July so good location as not too far away from everything.

The hotel was very clean and the room spacious and modern. The staff on the reception and bar were very friendly and helpful. The breakfast was excellent in a very nice restaurant.

A very good breakfast but the first morning of our three we were told that we couldn’t take our assistance dog into the restaurant and had to sit outside so I was very disappointed with that. The staff could have been more helpful especially as the hotel wasn’t busy at all just before Christmas. As the weather wasn’t good we had our evening meal in the hotel but had to sit in the bar as the restaurant didn’t open at all. We thought it was expensive for what we choose.

The day I checked into the hotel, the systems were down - leaving staff with no way to know who was allocated to rooms or even which were occupied. The staff managed the situation really well, keeping calm, kind and apologetic for the technical issues. Whilst waiting for IT, they solved the issue by going old school with paper lists. When I was allocated a room, it was clean compatible and accessible, there was carparking on sight as well as a bar and restaurant. The hotel is a two minute walk to the top of town, with lots of local amenities and restaurants.